Terms of Service

1. Parties and acceptance

These Terms form a binding agreement between you and the operator below for access to Molpia. You accept them by checking the acceptance box and creating an account, or by accepting an updated version while signed in. If you use the service for an organisation, you confirm that you have authority to bind it; "you" then includes that organisation.

• Service operator: Molpia
• Country: Republic of Serbia
• Support and complaints: support@molpia.com

The Privacy Policy explains personal-data processing. It is not part of these Terms unless applicable law says otherwise, but acknowledging it is required before using the service.

2. Eligibility and accounts

• You must be at least 18 and legally capable of entering a contract.
• Provide accurate current information and keep your credentials confidential.
• Do not share an individual account, transfer it, or allow unauthorised access.
• You are responsible for activity under your account unless caused by our breach of duty.
• Tell us promptly if credentials or the account may be compromised.

3. The service and third-party technology

Molpia accepts text and synthesis choices, sends the required inputs to ElevenLabs, receives AI-generated speech and, where successful, stores it for playback and download during the retention period. The available voices, models, languages, formats, quality, latency and safety filters depend partly on ElevenLabs and may change or be unavailable.

Molpia is not ElevenLabs' agent, partner or joint venturer. ElevenLabs is an intended third-party beneficiary of the provisions governing its technology, content licences, restrictions, disclaimers and enforcement rights, and may enforce those provisions directly where law allows.

4. ElevenLabs flow-down terms

Your use of the service and all Input and Output must comply with restrictions at least as protective as the current ElevenLabs EEA Terms or non-EEA Terms, as applicable, its Prohibited Use Policy, ElevenAPI Terms and applicable service-specific terms, each as updated by ElevenLabs. If an upstream restriction is stricter than these Terms, the stricter restriction applies to use involving ElevenLabs technology or Output.

You grant ElevenLabs, its affiliates and subprocessors a non-exclusive, worldwide, royalty-free right to process and use your Input, Output and related data to provide, secure, support and administer the synthesis services and as otherwise permitted by the applicable ElevenLabs terms. You must have every right and consent needed to grant that permission.

5. Plans, quotas and storage

• Free: 2,000 Conversational v3 characters per calendar month, up to 500 per request.
• Pro: EUR 11.99 per month, 40,000 Expressive v3 quota characters or up to 70,000 Conversational v3 characters, and up to 5,000 per request.
• Studio: EUR 19.99 per month, 90,000 Expressive v3 quota characters or up to 157,500 Conversational v3 characters, and up to 5,000 per request.
• Mixed-model usage is weighted: one Conversational character uses four-sevenths of the quota used by one Expressive character.
• Quotas reset on the first day of each calendar month, do not roll over and have no cash value.
• Submitted characters may count once a request is dispatched even if you disconnect, cancel locally or cannot use the resulting audio.
• Generation stops when an account or service-wide provider limit is reached. We do not promise that every advertised quota can be consumed simultaneously during abuse, outages or upstream restrictions.
• Audio is retained for up to the period stated for your current plan. Moving to a shorter-retention plan may cause older audio to be deleted promptly.

6. Prices, billing and renewal

Unless checkout states otherwise, paid plans are monthly subscriptions. Prices and applicable taxes are shown before purchase. Paddle is the merchant of record and seller for the payment transaction; Paddle collects payment, issues receipts, calculates applicable taxes and handles payment compliance under its Buyer Terms. We license and support the Molpia product.

By purchasing a subscription, you authorise Paddle to charge the chosen payment method at the start of each billing period. The subscription renews automatically for periods equal to the initial term until cancelled. Failed or reversed payment may result in suspension or downgrade. You remain responsible for charges properly due.

If a charge that is properly due is reversed through your bank or card issuer instead of the routes in section 7, we may suspend or end paid access while the dispute is open and until the amount is settled, and may recover any fee charged to us for it. Raising a dispute in bad faith over an amount you owe is a breach of these Terms. None of this affects a genuine dispute about an unauthorised or incorrect charge, or your right to contact your payment provider.

7. Cancellation, withdrawal and refunds

You may cancel through the Paddle buyer portal linked in the purchase confirmation email, through paddle.net, or by contacting us. Cancellation normally takes effect at the end of the paid billing period and prevents future renewal; deleting a Molpia account does not by itself guarantee cancellation of a Paddle subscription.

Refunds and statutory withdrawal requests are handled under Paddle's Refund Policy and mandatory consumer law. Consumers may have a 14-day withdrawal right for certain distance contracts. That right may be lost or reduced after expressly requesting immediate digital performance and beginning to use the service, where applicable law permits. Nothing here removes a non-waivable right or remedy for a defective or non-conforming digital service.

8. Your Input and permissions

You retain rights you already hold in text and other Input. You give us a non-exclusive, worldwide, royalty-free, sublicensable licence to host, copy, transmit, modify only as technically necessary, generate from, moderate and delete Input and Output to operate, secure, support and improve the service, enforce these Terms and comply with law. This licence lasts while needed for those purposes and for any legally required retention.

You promise that you own or control all required rights, permissions, notices and lawful bases for the Input and requested use, including copyright, privacy, publicity, voice, trademark and data-protection rights. Do not submit confidential information, protected health information, special-category personal data or third-party personal data unless you are legally authorised and the service is appropriate for that processing.

9. Output and commercial use

As between you and us, we claim no ownership in Output generated for your account. AI Output may not be unique, copyrightable, accurate or free of third-party rights, and similar Output may be produced for others. You must review and clear Output before publishing or relying on it.

• Free-plan Output is for personal, non-commercial use only.
• Paid-plan Output may be used commercially only while and to the extent allowed by law, these Terms and our upstream ElevenLabs licence and policies.
• No plan grants ownership of an ElevenLabs voice, model, software, brand or other provider technology.
• Beta, preview or specially restricted voices/models may carry additional restrictions shown in the service or provider terms.

10. Prohibited use

You must not use, attempt to use, or help another person use the service or Output to:

• break any law, court order, sanction, export control or another person's rights;
• impersonate, clone or materially imitate a real person's voice or identity without documented authority and required disclosure;
• deceive, defraud, manipulate, harass, stalk, defame, threaten, exploit or discriminate against a person or group;
• create or distribute child sexual abuse material, sexual content involving minors, non-consensual intimate content, trafficking or exploitation;
• promote terrorism, violent extremism, self-harm, unlawful weapons, criminal activity or dangerous wrongdoing;
• create misleading political, electoral, medical, financial, emergency or public-interest content, or evade required AI/deepfake labels;
• make high-risk or prohibited uses under applicable AI law, including unlawful biometric, employment, credit, insurance, education, law-enforcement or essential-service decisions;
• send spam, robocalls, abusive advertising, phishing, malware or unauthorised automated communications;
• bypass quotas, rate limits, safety filters or access controls; probe, scrape, reverse engineer or disrupt the service or providers;
• resell, sublicense or expose raw synthesis capacity, credentials, voices or the service to third parties;
• train or develop a competing model or service using the service, provider technology or Output where provider terms prohibit it.

11. Synthetic-media disclosure

You are responsible for clearly and prominently disclosing that audio is AI-generated or manipulated whenever it could reasonably be mistaken for authentic human speech, depicts or resembles a real person or event, is a deepfake, or disclosure is required by law, platform rules or context. A disclosure must travel with the audio when it is republished. Do not remove provider provenance, watermarking or safety metadata.

12. Moderation, suspension and termination

We are not required to pre-screen every Input or Output. We may investigate, refuse generation, remove content, preserve evidence, rate-limit, suspend or terminate access when we reasonably believe this is necessary to enforce these Terms, respond to an upstream provider, protect people or systems, prevent fraud, or comply with law. Where appropriate and legally permitted, we will give notice and a chance to remedy.

You may stop using the service and close the account at any time. An account cannot be deleted while a Paddle subscription is still active, paused or otherwise able to renew: cancel the subscription first, then delete the account. Cancelling billing does not by itself delete the account, and deleting the account does not cancel billing.

On termination, access and unused quota end and content may be deleted under the retention rules. Provisions that by nature should survive continue, including accrued payment, licences needed for retained data, restrictions, disclaimers, liability, disputes and enforcement.

13. Availability, changes and backups

We aim to provide a reliable service but do not guarantee uninterrupted, error-free or permanent access, a particular voice/model, exact pronunciation, uniqueness or fitness for a specific purpose. Maintenance, provider changes, legal requirements and security incidents may alter or interrupt service. Download important Output: Molpia is not a backup service.

We may change features and limits for a valid operational, legal, security or provider reason. We will give reasonable advance notice of a material adverse change where practicable and legally required. Price increases apply no earlier than a future billing period after required notice; you may cancel before they take effect.

14. Warranties and consumer rights

To the fullest extent allowed by law, and for business users, the service and Output are provided "as is" and "as available" without implied warranties of merchantability, fitness, non-infringement or uninterrupted availability. This does not exclude any warranty, conformity obligation or remedy that cannot lawfully be excluded for a consumer. Consumers retain mandatory rights to conformity, repair, price reduction, termination or refund where applicable.

15. Liability

Nothing limits liability that cannot legally be limited, including liability for fraud, wilful misconduct, death or personal injury caused by negligence where applicable, or mandatory consumer rights. Subject to that sentence, we are not liable to a business user for indirect, incidental, special or consequential loss, lost profit, revenue, goodwill, opportunity or data. For business users, our aggregate liability arising from the service is limited to the greater of EUR 100 or the fees you paid us for the service during the 12 months before the event giving rise to the claim.

Consumer liability is limited only to the extent permitted by mandatory law. We are not responsible for loss caused by your unlawful Input or use, failure to keep a copy, unauthorised credential sharing, or events outside reasonable control.

16. Business-user indemnity

If you use the service for business, you will defend and indemnify the operator and its personnel against third-party claims, losses and reasonable costs arising from your Input, Output, breach of these Terms or unlawful use, except to the extent caused by our breach, negligence or wilful misconduct. This section does not apply to consumers acting wholly outside a trade, business or profession.

17. Complaints, law and disputes

Contact support@molpia.com first with enough detail for us to investigate. These Terms are governed by the law of the Republic of Serbia, without overriding mandatory law of your country. Courts in Serbia have jurisdiction for business-user disputes. Consumers may bring a claim before any court available under mandatory consumer law and may use an applicable out-of-court consumer dispute process.

18. Changes to these Terms

We may update these Terms when the service, our providers, our costs or the law change, or to correct an error. The updated version is published here with a new date, and for a material change we will tell you in the app or by email before it takes effect where notice is required.

Continued use after an update takes effect means you accept it. Where we ask you to accept a new version while signed in, you must confirm before you can continue using the service. You are free not to accept: in that case stop using the service and cancel any subscription before the next renewal. The version you accepted continues to govern use already made, and changes do not apply retroactively to a dispute that arose before they took effect.

19. General

These Terms, the Privacy Policy and any checkout-specific terms presented to you are the agreement about Molpia. If a provision is unenforceable, it will be limited to the minimum necessary and the rest remains effective. A delay in enforcement is not a waiver. You may not assign the agreement without consent; we may assign it as part of a genuine reorganisation or transfer of the service while preserving mandatory rights. Electronic notices may be sent to your account email or displayed in the service.